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FAQ

We are currently based in Shanghai, China.

Our Company has years of experience in the fashion industry and work with 22 factories and 6 fashion designers across China. We continuously give our clients the best experience and provide 24/7 customer service. We have put in place good measures to ensure customer satisfaction. We provide gift cards and discounts that can be used by our clients. 

We accept most payment methods including (but not limited to) Visa, MasterCard, WeChat Pay, Alipay, PayPal, MTN Mobile Money, Vodafone Cash, American Express, JCB, Discover and Western Union.

Kindly see the return policy section for further details.

We deliver worldwide.

We have partnership with several international delivery companies such as but not limited to DHL, FedEx, American Express, UPS, SF as well as other logistics companies that do deliveries worldwide.

For clients in China, delivery takes 1-3 days. All orders outside China takes 7-10 days. The delivery time depends on the type of shipment selected.

All customers are advised to alert us within 24 hours after placing a wrong order. If not, the order cannot be canceled.

Yes, all orders made can be tracked by our clients. The tracking number is sent to all clients after the goods are dispatched.

Delivery is free in China. For international deliveries, the prices for shipping by courier depend on the weight and size of your order as well as the country of destination. We subsidize 5% for all international delivery purchases. 

Yes, in order for you to reset your password, you must use the link that was sent to your email. This new password must be at least 4 characters long.

Yes, by subscribing to our newsletter, you can receive information with the latest news, as well as King Suits offers and discounts.

Our suits are sold as a set in the order (coat/trousers) 44/28, 46,30 and moves in +/- 2. In some instances, the suits can be switched. Talk to the customer service if you need such special service.

We use only premium quality fabrics.  Our suiting fabrics ranges from Wool, Nylon, Polyester, Linen blends and Cashmere blends. All our suits are made with exquisite inner linings and quality outer fabrics.

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