Returns and Exchanges

Well, we live to make you happy. In an unlikely event that you face any problem with your order, we would do our level best to make it to solve it for you ASAP. For all custom OR non-custom products returns are based on the following points.

1. If you receive a different product to what you ordered.

We got you covered. No sweat. When ordering online, slight differences in shade of a product are possible. All fits follow standard AQL norms and might vary by industry acceptable 1/2-inch differences. Other than this, in an event a totally wrong product reaches you for any reason, we will replace it for no extra cost. Guarantee!

2. If your fit is not perfect.

Again, you are covered. Please check our customization page.

3. My order was placed by mistake. I want to cancel my order.

No problem at all. If you feel you have placed an order by mistake, please notify us no later than 12 hours as after that we will not be able to issue you a refund as the production process would have started. Please note, expedited orders cannot be cancelled.

4. If you receive a defective product.

We will not live with this sin! You shall bear no pain! At King Suits, every product is 100% individually custom made and handmade according to the customer’s design and size preferences. In the case of a production error, please send an email to ceo@kingsuits.shop or orders@kingsuits.shop. We will check the issue with our video & photo feeds of your product to verify any damages possible. If your request for return is accepted, the customer will be notified within 3 business days. We will then exchange your product for no extra cost.

IMPORTANT NOTES*

• The time frame for returns and exchanges of any product bought on our website must not exceed 7 days from the day the original order was received by the client.
• Any gift issued with an order must also be returned if you are returning those products. Else, the retail price of the promotional gift will be deducted from the refund.
• All products bought and returned without authorization and prior notification will not be accepted.
• All products purchased must be returned in their original condition and packaging, without scratches or signs of wear and tear, and must not be resized or altered in any way. Any product that defects from this will not be accepted.
• We offer services to our clients in situations where they would like us to help with customs clearance.
• We not bare any responsibility for lost, misplaced, or incorrectly delivered shipments if the address, information and details provided is incorrect at the time of purchase.
• By ordering products through the website, you agree to provide authentic, accurate, current, and complete information.
• Refund of money is generally not allowed. For this reason, Clients are given e-cards equivalent to the money used in buying the products issued earlier. This card can be used to make purchases on shopkingsuits.com anytime.

*No returns/exchanges can be made for accessories & Gift cards. All sales are final. *